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 Ebury

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For clients based in the European Economic Area (EEA)

Devyzz’s payment and foreign currency exchange services are provided by Ebury Partners Belgium NV/SA. Devyzz is partnered with Ebury Partners Belgium NV/SA as a Programme Manager.

Ebury Partners Belgium NV/SA is authorised and regulated by the National Bank of Belgium as a Payment Institution under the Act of 11 March 2018, registered with the Crossroads Bank for Enterprises (Banque-Carrefour des Entreprises) under number 0681.746.187.

For clients based in the United Kingdom

Devyzz’s Payment and Foreign Currency Exchange Services are provided by Ebury Partners UK Limited. Ebury Partners UK Limited (EPUK) is an Authorised Electronic Money Institution (Financial Services Register No. 900797) and is licensed to provide payment services including FX spots and FX Forwards for the commercial purpose of the facilitation of payments for identifiable goods or services and direct investments.

Ebury Partners UK Limited is registered with the Information Commissioner's Office, with registration number: ZA345828.

For clients based in Dubai

Devyzz’s payment and foreign currency exchange services are provided by Ebury Partners (DIFC) Limited. Ebury Partners (DIFC) Limited is regulated in Dubai International Financial Centre (DIFC) by Dubai Financial Services Authority (DFSA) for Providing Money Services, Arranging Credit and Advising on Credit (DFSA Firm Reference No. F004955).

Safeguarding

When funds are posted to your account, e‑money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Ebury. In line with regulatory requirements, Ebury safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Ebury’s, or our, insolvency. Ebury stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

How it works

You establish a relationship with Devyzz when you sign up for the provision of all services related to your account that are not regulated payment or e-money services.

You also establish a relationship with a Partner Financial Institution (for example, Ebury), meaning you have successfully completed the registration process with them and their due diligence requirements.

Devyzz provides services to you as agreed by Ebury. Devyzz has a partnership with Ebury who also provides certain services to you under this arrangement, specifically, payments and e‑money services such as an e-wallet.

Ebury is an authorised financial services entity ultimately providing the regulated payments and e‑money services to you via their technology, platform and payments network, enabling Devyzz to provide a seamless service to you.

As Devyzz owns the relationship with you, we are responsible for providing you with ongoing help & support and we are your day-to-day point of contact for queries. We are also responsible for the provision of services to you in relation to your account that are not regulated payments and e‑money services.

Ebury is responsible for regulatory compliance regarding provision of regulated payments and e‑money services to you under this agreement. For a full definition of what amounts to a regulated payment or e‑money service, please refer to the FCA guidance. You can also find Ebury’s complaints procedure on our website if you have any concerns about the service you have received.

Ebury Terms and Conditions and Complaints Procedure (for UK based clients) : here

Ebury Terms and Conditions and Complaints Procedure (for EEA based clients) : here

Ebury Terms and Conditions and Complaints Procedure (for Dubai based clients) :  here