Currencycloud 

For clients based in the European Economic Area

Payment services are provided by CurrencyCloud B.V.. Registered in the Netherlands (company number: 72186178).

Registered Office: Nieuwezijds Voorburgwal 296 – 298, Mindspace Nieuwezijds Office 001 Amsterdam. ​

CurrencyCloud B.V. is authorised by De Nederlandsche Bank (DNB) under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation number: R142701).

For clients based in the United Kingdom and rest of the world

Payment services are provided by The Currency Cloud Limited. Registered in England and Wales (company number: 06323311).

Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ.​

The Currency Cloud Limited is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN : 900199).

For clients based in the United States and rest of the world

Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed hereVGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. 

VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.

Registered Office: 104 5th Avenue, 20th Floor, New York, NY 10011.​

Safeguarding

When funds are posted to your account, e‑money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.

How it works

You establish a relationship with Devyzz when you sign up for the provision of all services related to your account that are not regulated payment or e-money services.

You also establish a relationship with a Partner Financial Institution (for example, Currencycloud), meaning you have successfully completed the registration process with them and their due diligence requirements.

Devyzz provides services to you as agreed by Currencycloud. Devyzz has a partnership with Currencycloud who also provides certain services to you under this arrangement, specifically, payments and e‑money services such as an e-wallet.

Currencycloud is an authorised financial services entity ultimately providing the regulated payments and e‑money services to you via their technology, platform and payments network, enabling Devyzz to provide a seamless service to you.

As Devyzz owns the relationship with you, we are responsible for providing you with ongoing help & support and we are your day-to-day point of contact for queries. We are also responsible for the provision of services to you in relation to your account that are not regulated payments and e‑money services.

Currencycloud is responsible for regulatory compliance regarding provision of regulated payments and e‑money services to you under this agreement. For a full definition of what amounts to a regulated payment or e‑money service, please refer to the FCA guidance.

Complaints Procedure

As mentioned previously, we are your daily point of contact. This includes complaints, which we handle as outlined in our complaints procedure.

We keep Currencycloud informed of the complaints we receive from you in relation to the provision of payment and e-money services that we offer you under our agreement. Currencycloud oversees how we handle these complaints to ensure that we meet the required regulatory standards. If, for any reason, you believe that your complaint has not been properly handled by us, you can also find Currencycloud’s complaints procedure on our website.

Currencycloud Terms and Conditions: here

Devyzz Complaints Procedure: here (section "Customer Complaint Handling and Mediation")

Currencycloud Complaints Procedure : here

If you are not satisfied with the resolution of your complaint by Devyzz, and then by Currencycloud:

As customers based in the United Kingdom, you have the right to contact the Financial Ombudsman Service (FOS) here. They can provide mediation for unresolved complaints related to regulated financial services and can be contacted by email, phone, and via the form on their website.

As customers based in the European Economic Area, you have the right to contact the Netherlands Financial Services Complaints Institute (Kifid) here. They can provide mediation for unresolved complaints related to regulated financial services and can be contacted by email, phone, and via the form on their website.